Shipping

Shipping and delivery

Free shipping worldwide

When you place an order, the platform automatically sends a confirmation email to the address you provided during registration. 

Once the order and payment are completed, the package is shipped within 48 to 72 hours (business days). Keep in mind that, as these are handmade pieces, the preparation time depends on availability. If the time is expected to exceed, I will inform you as soon as possible. 

Shipments are made via DHL express courier or Certified Mail (all with a tracking number and reference for easy tracking). 
 

Estimated Delivery Time 

Standard Mail (Certified Mail) 

Spain: 3-5 business days 

North America: 14-28 business days 

Europe: 14-28 business days 

Australia, New Zealand, and Oceania: 14-28 business days 

Asia Pacific: 14-28 business days 

Latin America and the Caribbean: 21 to 28 business days 

North Africa and the Middle East: 14 to 28 business days 

Sub-Saharan Africa: 14 to 28 business days 

Express Mail 

Spain: 1-2 business days 

Europe: 2-4 business days 

Rest of the world: 3-5 business days 
 

NOTE: There is no delivery on Saturdays, Sundays, and holidays. 

After your order is shipped, you will receive an email with the package tracking code so you can stay informed about the status of your order. 

Home Delivery: They attempt delivery twice. If you’re not at home, the postal service will leave a notice in your mailbox. You can pick up the package at your usual post office within the next 15 natural days. 

I always strive to meet delivery deadlines, but there are external factors that may delay delivery, such as: 

• Placing an order during sales periods or high-order volume times like Christmas. 
• Placing an order during holidays. 
• Adverse weather conditions affecting transportation. 

If time is crucial for you, you may prefer choosing the DHL express shipping option. 

Customs and Import Taxes: 

Orders traveling outside the EU may be subject to customs duties or import taxes. Buyers are responsible for any customs tax and import duties that may apply, depending on their country’s customs administration. Please check with your local post office. We are not responsible for delays due to customs. 
Based on our experience, no customer has had customs issues. 

Products are carefully shipped and packaged in a beautiful custom box, ready for gifting. 

For any other questions, feel free to contact us through our contact form or send us an email at info@botaniajewelry.com